In the professional world, as an experienced travel, casino gaming, and aviation industry entrepreneur Michael combines deep loyalty (casino and travel) subject matter expertise with innovation to deliver value and execute unique marketing-focused programs.
You’ll also find many mentions of Michael Trager in various travel publications, including The Daily Mail UK Travel Section (Travel Mail), Bloomberg Business, The Wall Street Journal, Business Insider, and as a special guest talking about travel and casinos on the #1 rated NYC radio show in its time slot: “The Other Side of Midnight with Frank Morano,” 77WABC Talk Radio.
We help travel, hospitality, and lifestyle brands design loyalty strategies that go beyond points and miles. By focusing on recognition, emotional engagement, and seamless customer experiences, we create programs that drive advocacy and long-term brand affinity.
With unrivaled expertise in casino loyalty and VIP reinvestment strategy, we guide operators in building programs that keep high-value players engaged, loyal, and profitable. From tier design to experiential rewards, our approach combines industry insight with a deep understanding of player psychology.
Michael Trager is a recognized thought leader and global speaker on loyalty innovation. From keynote sessions to panel discussions, his engaging style and practical expertise inspire audiences with fresh perspectives on VIP strategy, recognition, and customer engagement.
Creating Emotional Connections
Loyalty is more than points — it’s about how customers feel. We help brands design recognition strategies and VIP experiences that make members feel valued, appreciated, and inspired to return.
Casino Loyalty ExpertiseWith unmatched insight into player development and VIP programs, we guide casinos in building loyalty models that drive revenue, deepen relationships, and stand out in a crowded market.
Designing Brag-Worthy MomentsThe most powerful loyalty is the kind customers want to talk about. We create experiences and benefits that spark pride, encourage sharing, and turn members into passionate brand advocates.
Frictionless Experiences, EverywhereFrom digital touchpoints to on-property service, every interaction matters. We focus on eliminating friction and ensuring that communication, recognition, and rewards flow seamlessly across the customer journey.
Smart Tier & Benefits DesignWe help brands structure loyalty tiers that motivate progression, highlight exclusivity, and deliver meaningful rewards — ensuring every level feels aspirational and worth achieving.
Engaging Speaking & Thought LeadershipFrom global stages like Loyalty Summit to bespoke workshops, we deliver engaging, actionable insights on loyalty innovation, VIP strategy, and emotional engagement that inspire teams and transform programs.
Ready to Transform Your Loyalty Strategy?Whether you’re a casino, airline, hotel, or lifestyle brand, TravelZork brings the expertise to transform customer loyalty into a powerful growth engine. Let’s talk about how TravelZork can help your brand stand out with smarter loyalty, stronger VIP recognition, and unforgettable customer experiences. Whether you’re looking for consulting, casino loyalty expertise, or an engaging speaker for your next event, we’re here to deliver insight and impact.
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