I have some clarification to add to my Borgata Mlife post from last week.I played video poker again and the Mlife Express Comps, Slot Dollars and Tier Credits were updated in my account immediately. The Global Points were not, but the Mlife Desk had the correct session total in their records, when I inquired about it.
I have been writing about the Mlife program at the Borgata, since the transition from My Borgata Rewards in June. It was difficult to figure out the Mlife Earn Rates because the computer system is not tallying all the numbers correctly in everyone’s account and I could not confirm the earn rates that they gave me verbally, even though they were updating my account to these values.
The transition from My Borgata Rewards to Mlife isn’t going as well as I thought it was. Last week, there were no elite lines at the Mlife desk and no signs to indicate why this was so. When I got to the front of the line, I had so many questions to ask (with a long line behind me) that I didn’t add this to the list.
The lines at the Mlife desk at the Borgata are back to normal and the courteous and professional staff is forthright with answers to general questions about Mlife at Borgata. Mlife account information may not be current online; especially Points, Tier Credits and Tier Status but they are working on correcting that. It seems to me that the program is unnecessarily complicated but it’s almost identical to My Borgata Rewards except for some extra benefits for higher daily play.