I have some clarification to add to my Borgata Mlife post from last week.I played video poker again and the Mlife Express Comps, Slot Dollars and Tier Credits were updated in my account immediately. The Global Points were not, but the Mlife Desk had the correct session total in their records, when I inquired about it.
While the upcoming changes, effective 02/01/18, to the Caesars Total Rewards program, is a massive slash in benefits, some of the changes certainly make sense from their perspective. I try to play devil’s advocate and understand the business purpose for these decisions. Some I get, while others baffle me when I try to view them through the bean counter’s eyes.
I have been writing about the Mlife program at the Borgata, since the transition from My Borgata Rewards in June. It was difficult to figure out the Mlife Earn Rates because the computer system is not tallying all the numbers correctly in everyone’s account and I could not confirm the earn rates that they gave me verbally, even though they were updating my account to these values.
Caesars unveiled their Total Rewards benefits for 2018. While rumors had been circulating of an upcoming degradation of benefits, nobody predicted how steep it would be. Most of the key benefits of the Total Rewards program that made it the best casino loyalty program in the country are all gone. The biggest head-scratcher, is that the higher the tier one attained, the more that was taken away.